Faulty Products:

A 'faulty' product is a Product returned by the customer to NETSYSS or vendor that failed to operate in accordance with its functional specifications.

Dead on Arrival Products:

Warranty Products:

A 'Warranty' product is a faulty product that failed within the warranty period. The warranty period for each Product will vary based on vendor policies.

Returns Procedure:

1. Notify us immediately
2. Download RA Form, print, complete all fields and return to us via email or fax. Not all faulty returns are handled by NETSYSS. Please determine if pre-approval or authorisation number is required by vendor or not via the Vendor Warranty Procedures page
3. We will issue you with an authorised RA Number once all information is verified
4. Customer must supply:
   (a)- NETSYSS Website User Name (if applicable)
   (b)- Customer Full Name
   (c)- Company Name (if applicable)
   (d)- Invoice Number
   (e)- NETSYSS Product Code
   (f)- Quantity of the product(s) that needs to be returned
   (g)- Serial Number for each product that needs to be returned
   (h)- Vendor's pre-authorisation number if applicable
5. Under vendors instructions NETSYSS will issue a credit, replacement or repair for the return of faulty products. Replacement or repair returns may result in delays due to vendor processing lead times and distributors stock availability.
6. Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer's responsibility.
7. The Customer should provide the correct and exact fault details which NETSYSS can advise to the Vendor for testing purpose. Any no fault found charges from the Vendor will be at the Customer's expense.
8. For Bonus products, NETSYSS will only provide a replacement. If the product is discontinued or obsolete, the warranty will be handled by NETSYSS on case by case basis.
9. If NETSYSS approves an RA for return under warranty, the Customer is responsible for freight to NETSYSS. NETSYSS will be responsible for return freight of the product as soon as it has been exchanged, for replacement or repair returns only.
10. All faulty products must be returned as a complete set which includes all the components that were supplied originally, eg. Cables, CD and Power Adaptors, and also, with the original packaging.