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Our prices
IT Support - Pricing
IT Support Ad-Hoc, SLA & Project Work
Our support contracts or service level agreements (SLAs) are designed for home users and small - enterprise size businesses including Not For Profit (NFP). For those
who have their own I.T. department NETSYSS could still be of benefit when it comes to provide that extra special I.T. service. Our charges are competitive and underpinned
by efficient/effective solutions based on mutual trust and ethical practices.
Ad-Hoc Support
Business Hourly Rate (9:00am - 5:30pm): $150 .00 GST exclusive
For after hours rates and terms see general terms section below
SLA (Service Level Agreement)
SLA allowance (# of HRs required/month) follows initial system audit SLA Business Hourly Rate (9:00am - 5:30pm): $125.00 GST exclusive For after hours rates and terms see general terms section below Helpdesk and Support Services categories include;
Preventive Maintenance Checks Helpdesk Services & Remote Resolution (incident logging & remote tools) Non-Scheduled Onsite Support (resolution of non-preventive problems) LOB Application Support, Remote & Onsite (MYOB, Great Plains, etc) VoIP (Remote & Onsite) Support (Quadro PBXs, Gateways and IP phones)
Project - Specialist Work
Business Hourly Rate (9:00am - 5:30pm): $150 .00 GST exclusive Specialist Work Hourly Rate (e.g. SQL, Exchange): $175.00 GST exclusive For after hours rates and terms see general terms section below
General Terms
Small / NFP (Not For Profit) Business Special Rate: $90.00 GST exclusive Call out fee ($80.00 GST exclusive) applies per each Engineer pre each visit SLA monthly allowance is non-accumulative SLA monthly allowance if exceeded non-SLA rates will apply SLA monthly allowance is adjustable within 1st 3 months SLA monthly unused hours is credited if any project work within same month After Hours work must be pre-arranged, higher charges apply as follows; 5:30pm - 9:00am & Saturdays: x 1.5 uplift Sundays: x 2.0 uplift
Business Hourly Rate (9:00am - 5:30pm): $150 .00 GST exclusive
Preventive Maintenance Checks
